Frequently asked questions
Which payment methods do you accept?
We currently are only accepting credit cards.
We accept the following Visa, MasterCard, AMEX, and Discover
Do you have a cancellation policy?
Yes, we understand things may come up last minute and you must cancel an appointment. In order to avoid our $92.70 cancellation fee, cancel 3 days before 5 PM of your scheduled cleaning. If it is a must to cancel after 5PM the day before or the same day of your cleaning you will be charged the cancellation fee.
To cancel your appointment you may do the following:
To confirm you are removed from the schedule, a representative will answer and acknowledge that your booking is cancelled.
Call (800) 720-2052 or text (310) 845-5338
How soon do I need to schedule a cleaning?
It is recommended to inform us 4 to 5 days in advance. For weekends do notify as soon as you have a date to confirm that we have availability.
You are more than welcome to schedule a cleaning as soon as you are ready! The office representatives will do their best to accommodate to your schedule. We cannot guarantee available if you want to schedule the same day.
What does the cleaning include?
Usually, we can do anything requested as long as
1) a specialist isn't required
2) a ladder isn't needed considering we do not carry ladders for safety reasons
A cleaning includes but is not limited to:
cleaning bathrooms, common areas, floors, interior windows that are within reach, cleaning appliances etc.
We try to accommodate to every client. Our confirmation form includes a checklist you can check off for what focus areas you'd like in your cleaning.
Some tasks may require a specialist such as carpet cleaning, etc.
Is laundry included in my cleaning?
Laundry is ONLY upon request at an additional fee (varies). This excludes Ironing services.
The machines must be on the premises and the detergent provided.
By requesting laundry you agree that the items to be washed are suitable to be washed in water on a normal cycle and dried using heat in a tumble dryer.
Our cleaners can wash, dry, fold, and put away laundry within the allowed time.
Do you arrive at the scheduled given time?
We cannot guarantee an exact start time. Please give the cleaner(s) an arrival window of 30-45 minutes.
There is no way of predicting how heavy traffic will be or if a client will request additional time for their scheduled cleaning. However, we schedule accordingly to have enough time for a cleaning to be completed and ensure you will be content.
Do I have to be there for the cleaning?
It is recommended to at least be there initially so you can provide access to the cleaners. We also ask to provide an initial walk through to pinpoint the areas you want the cleaners to target. You may simply return at the end of the cleaning to do a final walk through.
If it’s the case you will not be present you may notify the office the location of where a lockbox will be with the code or if there is a hidden key. We advise to also provide notes of what your main focuses are to ensure the cleaning is up to your expectations.
Are windows included?
Not exactly. Our cleaners can ONLY perform a general wipe down of the windows from the interior.
If you are requesting cleaning your windows and window tracks from both the interior and exterior that is with our Window Specialist.
For a window cleaning visit please give us a call to schedule your appointment.
Do you clean inside appliances?
Cleaning inside appliances is upon request. Usually this is included when you request a deep cleaning. We will clean the refrigerator, oven, and microwave.